The Whale
Diversified, on paper. An executive is proud of her 10,000 customers until Dr. Bayes asks how much revenue comes from the top 5%. The answer is 48%.
Behind the joke.
A customer count says little about risk when revenue is heavy-tailed. Here the top 1% of customers bring in 28% of revenue and the top 5% bring in 48%, while the bottom 75% contribute 22%. Losing a handful of large accounts would hurt far more than the headline count suggests, so concentration needs to be measured and managed, not assumed away.
The transcript.
For readers who prefer dialogue without zooming in.
Read the dialogue ↘
Elena Reyes: Ten thousand customers! I'd say we're pretty well diversified!
Dr. Bayes: How much revenue comes from your top 5% of customers?
Elena Reyes: Forty-eight percent.
Dr. Bayes: Your distribution appears to have eaten several of the customers.





